Supporting clients

Supporting its clients plays a major role in Future Digital Communication’s business ethos. This is achieved through:

  • 1st line support by onsite technical support
  • 2nd line support by Future Digital Communication technical team
  • 3rd line support by Technology Partner
  • 24-hour telephonic support from Technology Partners
  • Managed installation and maintenance of projects
  • RMA repairs done by Future Digital Communication or Technology Partner
  • Guaranteed stockholding per client site at distribution centres.

Training/skills development

Training is an important component in Future Digital Communication’s package and takes the form of:

  • Onsite technical support training specific to client solution
  • Future Digital Communication site-specific dedicated technical resource
  • Annual training/refresher courses specific to site requirements.