Supporting its clients plays a major role in Future Digital Communication’s business ethos. This is achieved through:
- 1st line support by onsite technical support
- 2nd line support by Future Digital Communication technical team
- 3rd line support by Technology Partner
- 24-hour telephonic support from Technology Partners
- Managed installation and maintenance of projects
- RMA repairs done by Future Digital Communication or Technology Partner
- Guaranteed stockholding per client site at distribution centres.
Training is an important component in Future Digital Communication’s package and takes the form of:
- Onsite technical support training specific to client solution
- Future Digital Communication site-specific dedicated technical resource
- Annual training/refresher courses specific to site requirements.